My Adobe account was suddenly locked today for "Fraudulent activities"

Forum|Forum|6 hours ago
June 23, 2026
2 replies
0 views

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.

I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.

This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).

The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.

Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

nguyennam0052Author

Participant

Hi, I need someone to help me verify my identity to reopen my account. The phone support team wasn't able to help me with this.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @nguyennam0052.

I am sorry that you are having to deal with problems managing your account. I see that you have sucessfully contacted us and that support case ADB-45871024-B0S6 is open while your specific circumstances are investigated.

Please bookmark and use the information in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your active case and add any additonal feedback.

nguyennam0052Author

Participant

Hi Mr.Wright, sorry to bother you, but I was just wondering about something. I was flagged for suspected account fraud, but when I called customer support, nobody asked for my school info, student ID, or transcripts—all of which I have readily available to prove my identity.

How long does it usually take to get a response? Also, if I don't hear back by then, what should my next steps be?

nguyennam0052Author

Participant

Hi everyone,

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.

I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.

This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).

The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.

Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

Thank you.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded