My Adobe account was suddenly locked today for "Fraudulent activities"

Question

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.

I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.

This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).

The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.

Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @nguyennam0052.

I am sorry that you are having to deal with problems managing your account. I see that you have sucessfully contacted us and that support case ADB-45871024-B0S6 is open while your specific circumstances are investigated.

Please bookmark and use the information in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your active case and add any additonal feedback.

kynguyen007 · Answer

Bạn tốt nghiệp vào năm sau, nhưng vừa đăng kí mail edu, bạn lại đổi sang mail cá nhân,
căng thế ông bạn,
check lại xem thông tin tài khoản có trùng với thẻ thanh toán không.
VietNam check khá căng dạo gần đây,

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