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MEGOZ
Participant
June 17, 2026
Answered

My Adobe Creative Cloud supsription has been disabled and back to free trail !

  • June 17, 2026
  • 3 replies
  • 15 views

I have just opened my creative cloud realised that my creative cloud system has been disabled as there is no subscription, although I have paid for the free 4 months and then will be billed yearly 

 

Correct answer ShivangiGupta

Hi ​@MEGOZ,

We appreciate you reaching out.

I reviewed your account info. There is no active subscription associated with your account. Adobe has sent you an email today regarding the same.

Please feel free to reach out to our support team and discuss this further. You can start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

^Shivangi

3 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
June 17, 2026

Hi ​@MEGOZ,

We appreciate you reaching out.

I reviewed your account info. There is no active subscription associated with your account. Adobe has sent you an email today regarding the same.

Please feel free to reach out to our support team and discuss this further. You can start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

^Shivangi

^Shivangi
Community Expert
June 17, 2026

Make sure you are logged using the correct Adobe ID. Log out once and then relogin. See the following article it may help

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/purchased-creative-cloud-apps-appear-trial-versions.html

-Manan
MEGOZ
MEGOZAuthor
Participant
June 17, 2026

knowing that the system was working 3 days ago!