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gehanaa
Participant
July 27, 2026
Question

My adobe license was renewed by the organisation and I've lost all my cloud documents

  • July 27, 2026
  • 2 replies
  • 9 views

I haven't saved the files on my local computer, only on my adobe cloud, and now I don't have access to it anymore, it's all gone. Is there a way to recover it?

    2 replies

    John T Smith
    Community Expert
    Community Expert
    July 28, 2026

    Having files only in cloud storage is not a good idea
    This won't help the original person with lost files, but For anyone else reading this...
    Do NOT have your files only in cloud storage
    You should always have an extra copy of all files (or TWO full copies)
    Computer crashes or account changes happen, so use an external drive for copies
    A USB flash drive to keep in a safe place... there are many brands and sizes available
    Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

    .
    I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
    There are many external drive devices, this is the one I use
    https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

     

    kglad
    Community Expert
    Community Expert
    July 28, 2026

    renewing a subscription wouldn’t cause that unless something else occured.  eg, do you have a different account ( https://account.adobe.com ) now than you had previously?