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Question

My Apps are disabled

Forum|Forum|3 months ago
October 10, 2025
2 replies
50 views

Hi. my payment method was rejected altough i have the enough amount for subscription, therefore my apps are locked. Altough i updated the payment method and renewed my subscription, my apps are still locked and they ask for a purchase when i try to open them.

Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Community Expert

Community Expert

This is a public forum, not Adobe support... you need to contact chat