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J
Jovahn26379443e2ec
Participant
October 1, 2022
Question

My card has been getting charged for months with no active subscription

  • October 1, 2022
  • 2 replies
  • 153 views

Hi there,

 

For months my account has been charged to 'Adobe Creative' but none of my accounts (I have 3 that i've used at different points) have an active subscription.

 

I can't find any helpful links or any way to contact Adobe.

 

Please help me, i'm not very well off and the money has been preventing me from getting food.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 1, 2022

in addition to chat mentioned by @Manan Joshi, you can use phone and twitter.




phone: https://helpx.adobe.com/contact/phone.html

twitter: tweet @AdobeCare.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 1, 2022

    You need to contact support and get this sorted out. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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