Apparently yall have been charging for 2-3 months for my adobe account that I canceled back in June. Even when I check subscriptions it says that there are none and that I’m using the free to use portion of adobe. So why am I getting charged, and will I get refunded?
Hi
Thank you for reaching out.
After reviewing the account associated with this email address, we found that both Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus were purchased in August and canceled on the same day under the trial cancellation policy. The applicable refunds were processed, and we do not see any additional charges on this account after those cancellations.
If you are seeing a charge that does not match our records, please use the following tool to help identify the charge:
Identify your Adobe charge | Adobe Account
It's also possible that the charge is associated with a different Adobe account or email address.
If you have any additional details about the charge, feel free to share them with us, and we'll be glad to help further.
^Akansha
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