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Participant
September 15, 2026
Question

My cc was charged but i didn’t buy anything

  • September 15, 2026
  • 2 replies
  • 16 views

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    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 15, 2026

    Thank you for posting, ​@helpful_beauty1b0b.

    I understand how concerning it must be to see an Adobe charge you don't recognize, and I apologize for any confusion.

     

    I was unable to locate an active Adobe subscription associated with the account used to create this community post. The charge may be associated with a different Adobe account that uses another email address.

     

    Please use Adobe's Charge Finder tool to help identify the source of the charge:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

     

    This tool can help identify the Adobe account associated with the transaction using information from your bank or credit card statement.

     

    If you're still unable to identify the charge after reviewing that information, please get in touch with us directly so we can investigate further.

     

    Please update this public discussion thread if you have any additional questions, ​@helpful_beauty1b0b.

    kglad
    Community Expert
    Community Expert
    September 15, 2026

    check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 

     

    if you don’t recognize the account, report fraud to your credit card provider.

     

    p.s.  don’t post personal information here.