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Participant
September 12, 2023
Question

My cloud files where suddenly ereased

  • September 12, 2023
  • 2 replies
  • 244 views

When I entered creative cloud I got a message about an expired license, I clicked to continue with the free plan and I got an error that didn't let me access any files, when I go to the files section it tells me that it is empty. How can i solve this? I can't find my cloud files anywhere and all of them where in the cloud 

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2 replies

John T Smith
Community Expert
Community Expert
September 14, 2023

This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

kglad
Community Expert
Community Expert
September 13, 2023

what is the status of your subscription, https://account.adobe.com