Participant

Answered

My computer is broken and i would like to unsuscribe without fees

Forum|Forum|13 days ago
July 29, 2026
12 replies
57 views

So as the title explain my computer is dead and i wont be able to use my adobe subscritption for a while.

I would like to unsuscribe from Adobe but without the fees since the situation is not something that i can do anything about…

Thank for your help

Correct answer Jeff_A_Wright

Thanks for the update, @Kukla1279, and I am sorry to hear that you are still unable to contact us.

I checked your account, and there are still no records of any attempts to reach us. There are no steps for you to take, @Kukla1279 when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen the chat window will automatically open.

Please use a different smartphone or tablet to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If an organization manages the devices, then you will need their help to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

jane-e

Community Expert

@Kukla1279 wrote: I was unable to reach customer services through your link

What happens (exactly) when you use the link provided by Jeff Wright?

A second way to reach Adobe Customer Care is on X:

https://x.com/AdobeCare

Jane

Nancy OShea

Community Expert

Please refer to Subscription & Cancellation Terms.

https://www.adobe.com/legal/subscription-terms.html

Good luck.

Nancy O'Shea— Product User & Community Expert

Kukla1279Author

Participant

Ok girl.

Nancy OShea

Community Expert

When my car was in the shop for extensive servicing, I had to keep making insurance & car payments.

It’s not the seller’s fault that the equipment isn’t working.

Just saying…

Nancy O'Shea— Product User & Community Expert

Kukla1279Author

Participant

Hello, thanks for your answer Nancy

I dont get the point of your message, i was juste asking a genuine question

Being rude wont make your day better, just saying :)

Have a good one - Thanks

Nancy OShea

Community Expert

I dont get the point of your message,

==========

Well, according to the TERMS you agreed to, you can cancel early and pay a 50% termination fee.

Or, you can keep making payments while your computer gets fixed.

Your choice.

Nancy O'Shea— Product User & Community Expert

Jeff_A_Wright

Community Manager

Thanks for posting, @Kukla1279.

I am sorry for the difficulties you are encountering with your current computer. Did the computer become unusable recently? Is there any software issues the Community can help you with, or is the device unrecoverable?

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team about your current circumstances and your request to cancel your subscription without fee.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Kukla1279Author

Participant

Hi, thank you for your reply

I was unable to reach customer services through your link

Can you please describe the exact steps to reach customer services ?

Thanks by advance, have a nice day

Jeff_A_Wright

Correct answer

Community Manager

Thanks for the update, @Kukla1279, and I am sorry to hear that you are still unable to contact us.

I checked your account, and there are still no records of any attempts to reach us. There are no steps for you to take, @Kukla1279 when you click on https://helpx.adobe.com/contact.html?rghtup=autoOpen the chat window will automatically open.

Please use a different smartphone or tablet to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If an organization manages the devices, then you will need their help to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

jane-e

Community Expert

@Kukla1279

Billing issues need to be in the Account, Payment, and Plan forum instead of Photoshop. Repost to: https://community.adobe.com/account-payment-plan-4

EDIT: your thread was moved by staff from Photoshop to the Account, Billing, & Plan forum.

Jane

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