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My Creative Cloud Pro payment of ₹398.99 is still processing, but no money has been deducted from my UPI account. Please confirm when the payment will be deducted.

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Hello Adobe Support Team,

I have an active Creative Cloud Pro subscription for ₹398.99 per month. My invoice is dated October 8, 2026, but the amount has not been deducted from my UPI account.

My Adobe account shows that the payment is being processed.

Could you please confirm when the payment will be deducted?

Thank you.

ShivangiGuptaCorrect answer

Community Manager

I understand that you'd like to review your transaction details.

As this is a public community forum, we're unable to share account-specific information, including billing and transaction details, to help protect your privacy and account security.

For assistance with your transaction history, please contact Adobe Support directly: https://adobe.ly/4ztNLA1

The team can securely verify your account and provide the information you're looking for.

Thank you for your understanding and patience. If you have any other questions, please feel free to let us know, and we'll be happy to help.

^Shivangi

I

Inspiring_builda008Author

Participant

Thank you for confirming. However, ₹398.99 has still not been deducted from my bank account, and I cannot find any successful UPI transaction. Could you please provide the payment transaction ID or confirmation details so I can verify the payment with my bank?

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ShivangiGupta

Correct answer

Community Manager

I understand that you'd like to review your transaction details.

As this is a public community forum, we're unable to share account-specific information, including billing and transaction details, to help protect your privacy and account security.

For assistance with your transaction history, please contact Adobe Support directly: https://adobe.ly/4ztNLA1

The team can securely verify your account and provide the information you're looking for.

Thank you for your understanding and patience. If you have any other questions, please feel free to let us know, and we'll be happy to help.

^Shivangi

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^Shivangi

I

Inspiring_builda008Author

Participant

Thank you for your response. Could you please tell me how long I should wait for the payment to be processed? My bank account has not been charged yet.

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kanikas28368183

Community Manager

Hi Inspiring_builda008, we can see that your account is active and has an active Creative Cloud Pro subscription. The subscription has been active for about a month, and your payment has been successfully received.

You can continue using the services without any concerns. It appears there may be a delay or status update issue on the UPI side, which is why the payment status is not reflecting correctly.

We understand how confusing this can be, but based on the account details, your payment has gone through, and your subscription remains active. If you notice anything unusual with your access, please let us know, and we'll be happy to help.

Thanks
^KS

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M

Manan Joshi

Community Expert

If Adobeis unable to process the payment it will retry it. You will have to check back periodically to see if the payment went through or if the payment method needs an update. If it is processing give it some time.

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-Manan

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