Skip to main content
Participant
September 10, 2026
Answered

My Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity?

  • September 10, 2026
  • 7 replies
  • 75 views

My

Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.

Correct answer ShivangiGupta

Hi @Spirited_Solaceb896,

We appreciate you reaching out.

I reviewed your account details and found that there was no subscription associated with this account. Have you posted this thread for a different email address? If yes, you must have received an email where a contact number would have been mentioned to contact for a situation like this.

Please refer to that.

I hope it helps.


^Shivangi

7 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
September 10, 2026

Hi @Spirited_Solaceb896,

We appreciate you reaching out.

I reviewed your account details and found that there was no subscription associated with this account. Have you posted this thread for a different email address? If yes, you must have received an email where a contact number would have been mentioned to contact for a situation like this.

Please refer to that.

I hope it helps.


^Shivangi

^Shivangi
kglad
Community Expert
Community Expert
September 10, 2026

did you purchase from adobe.com or from another vendor?

Participant
September 11, 2026

Coursera 4 months free trail

Community Expert
September 10, 2026

You will have to contact Adobe Support. Forum users won’t be able to help in this.

-Manan
Participant
September 11, 2026

Can you send me a link to contact…thanks 

Community Expert
September 11, 2026

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Check the reply from Shivangi above, she is an Adobe staff

-Manan