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Participant
September 10, 2026
Question

My Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity?

  • September 10, 2026
  • 3 replies
  • 17 views

My

Creative Cloud Pro subscription was cancelled due to suspected fraudulent activity. I purchased the subscription legitimately and I believe this is a false positive. Please escalate my case to the Fraud Prevention/Genuine Team for a manual review and restore my subscription.

3 replies

ShivangiGupta
Community Manager
Community Manager
September 10, 2026

Hi @Spirited_Solaceb896,

We appreciate you reaching out.

I reviewed your account details and found that there was no subscription associated with this account. Have you posted this thread for a different email address? If yes, you must have received an email where a contact number would have been mentioned to contact for a situation like this.

Please refer to that.

I hope it helps.


^Shivangi

^Shivangi
kglad
Community Expert
Community Expert
September 10, 2026

did you purchase from adobe.com or from another vendor?

Community Expert
September 10, 2026

You will have to contact Adobe Support. Forum users won’t be able to help in this.

-Manan