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Crankx
Participant
July 30, 2026
Answered

My Creative Cloud subsubscription auto-renewed but I don't want it, I've cancelled the plan but need a refund to the existing payment method

  • July 30, 2026
  • 1 reply
  • 12 views

I had a student discount 12 month subscription to CC, it has just auto-renewed at a crazy amount of money which I cannot afford and don’t want.  I only use AE, which I’ll re-start when I need to use it next.

I cancelled the plan to CC but says I’m paid up until July 2027, I REALLY need that money back ASAP but cannot see a way to request an immediate refund.

    Correct answer Manan Joshi

    Hi ​@Crankx, the refund applies only to the initial purchase. For renewals you were supposed to cancel before the renewal happened. See the following article for more details

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    I would suggest that you contact Adobe Support and make your case and see how they can help you.

    1 reply

    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    July 30, 2026

    Hi ​@Crankx, the refund applies only to the initial purchase. For renewals you were supposed to cancel before the renewal happened. See the following article for more details

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    I would suggest that you contact Adobe Support and make your case and see how they can help you.

    -Manan