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Participant
September 14, 2026
Question

my email got disabled by google and now i can't cancel my subscription

  • September 14, 2026
  • 2 replies
  • 35 views

‎ 

    2 replies

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    September 14, 2026

    Can you get your email renewed by Google? I’ve only had Google cancel email accounts after a couple years of inactivity. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Randy Hagan
    Community Expert
    Community Expert
    September 14, 2026

    I’d suggest:

    1. Establish a new ID with your current email account, then
    2. Call Adobe Customer Support at 800-915-9428. If you’re outside the US, you may have access to Adobe Support in your country/region that may be able to expedite your subscription cancellation locally.
    3. Contact Adobe Customer Service. Have the credit card you used for your subscription handy, as well as all its billing information. They may be able to cross-reference your subscription by the credit card number and/or other information you gave them when you established your subscription.

     

    Hey, it’s worth a shot. 

     

    Good Luck,

     

    Randy