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Participant
December 23, 2021
Question

My emails are not responded on

  • December 23, 2021
  • 3 replies
  • 177 views

Hello,

 

I sent Adobe a private email, on Friday, December 10, 2021, 03:52 PM East African Time, but up to now, I have not received the reply. Do adobe has dedicated mail for private contacts?

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    December 23, 2021

    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Community Expert
    December 23, 2021

    Adobe does not provide support via email, so even if the email address was genuine(which I doubt) the chances of getting a response are quite slim. So the best option is to use the support chat as mentioned by @Kanikas 

    -Manan

    -Manan
    Kanikas
    Legend
    December 23, 2021

    Hi there, 

     

    Please feel free to share your issue with us on ou community so that we can help you. You may also try to contact our support here: https://helpx.adobe.com/in/contact.html

     

    Hope this helps! 

     

    Thanks 

    Kanika