Skip to main content
M
malachi_1699
Participant
January 19, 2025
Answered

My free tiral cancellation denied and then charged over $500.

  • January 19, 2025
  • 3 replies
  • 283 views

I tried to cancel my free trial before I was charged, but it wouldn't let me. Every time I went to manage plan and then clicked cancel my subscription, it just wouldn't work. I tried it on my MacBook, my iPhone, my iPad, and the computer in my school library, and nothing worked. Then, this morning, I was charged over $500. I called customer service, but it said this wasn't their working hours. I don't know what to do. Is a chat or some other way I can contact customer service?

    Correct answer gupta shivangi

    Hi @malachi_1699,

    Thanks for sharing this. I checked your account details and found that you have canceled your subscription after 9 days. The free trial lasts for 7 days.

    You can request for complete refund if you cancel with 14 days, hence you are eligible for it.

    Please contact our support team and start a private chat session so that the refund can be initiated: https://adobe.ly/42ncd8J

    Let me know if you have any questions.

     

    Thanks,

    Shivangi

    3 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    January 21, 2025

    Hi @malachi_1699,

    Thanks for sharing this. I checked your account details and found that you have canceled your subscription after 9 days. The free trial lasts for 7 days.

    You can request for complete refund if you cancel with 14 days, hence you are eligible for it.

    Please contact our support team and start a private chat session so that the refund can be initiated: https://adobe.ly/42ncd8J

    Let me know if you have any questions.

     

    Thanks,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2025

    there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices