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James123Crystal
Participant
March 10, 2026
Question

My GCash account was deducted 1891.68 PHP after tax for supposedly subscribing to Adobe--Which I do not remember subscribing in to. How can I cancel a subscription using what I have (The Reference number from Adobe) and track the account?

  • March 10, 2026
  • 3 replies
  • 38 views

My GCash account was deducted 1891.68 PHP after tax for supposedly subscribing to Adobe—which I do not remember subscribing to. The last time I used the service was months ago, and I do not remember that I subscribed to any service, aside from free trials, which I unsubscribed from. Looking at my transaction history, I am supposed to be billed on March 24 for the continuation of the free trial, yet I am charged on March 10….

    3 replies

    Jeffrey_A_Wright
    Legend
    March 10, 2026

    @James123Crystal thank you for posting, I can confirm that you did start a commitment to Adobe over a month ago, but the payment method you used was declined.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription.

     

    I don’t see any previous attempts to reach us, so please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum.

    kglad
    Community Expert
    Community Expert
    March 10, 2026

    start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html  

     

    do you recognize that account?  if not, contact your credit card vendor and report fraudulent use of your card.

     

    otherwise, if you started a trial and failed to explicitly cancel all parts of that trial you started a subscription.

    Community Expert
    March 10, 2026

    Check your account to see what you are subscribed to https://account.adobe.com/plans

    See the following article on details on how to cancel your trial or subscription

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    -Manan