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My images will be deleted but I can't find the account

Forum|Forum|4 years ago
February 22, 2022
3 replies
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I received an email from adobe that my images will be deleted and to purchase cloud space. I received this from a different email account. I get help from adobe but they say I don't have a paid subscription for this account. How do I find the images they are referring to and why did I get this email? For a different account I did loose my images, is it possible the 2 email addresses are associated? How do I get back those images also?

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Community Expert

Community Expert

If you have more than one account, it would likely be under a different ID (email).

To find out what plans you have, log-in to your online account below.

https://account.adobe.com/plans

See below for details about managing your Creative Cloud Space and how to remove unwanted files from storage.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

It is not a good idea to have files in only one place

I use a Sata docking station and several 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

Community Expert

Community Expert

What is the email address that it was sent from?

It is possible that it may be from a scammer.