My invoices have dissapeared

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I need to download January, February, and March invoices and I can't see any of the past invoices in my account, they all have disappeared

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Jeffrey_A_WrightCorrect answer

Legend

I am sorry to hear that, Rosieh, please click on

https://adobe.ly/3TzQyo1 to begin a secure chat session with a member of our support team who can help you further. ^JW

Jeffrey_A_WrightCorrect answer

Legend

I am sorry to hear that, Rosieh, please click on

https://adobe.ly/3TzQyo1 to begin a secure chat session with a member of our support team who can help you further. ^JW

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Jeffrey_A_Wright

Legend

Roseih, thanks for your question. Please see https://adobe.ly/4a4zJbR for information on accessing the invoices under your account. I would recommend you utilize a different web browser or device if you do not see any invoices available. Please update this public forum discussion, if you have any additional questions.^JW

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rosieh93293317Author

Participant

Thank you, Jeff, I've tried with Google Chrome, Mozilla Firefox, and Microsoft Edge, and still, I can't see the invoices. Do you have any other recommendations?

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kglad

Community Expert

to use chat per above,

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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