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C
cem bloodz
Participant
November 15, 2024
Question

My membership was renewed at the highest price without me being asked.

  • November 15, 2024
  • 2 replies
  • 175 views

I have been wanting to renew my membership from the prepaid version with my student ID for the last 2 months, but I could not get a discounted membership because my own membership had not expired. I was receiving a notification saying that I had to wait for my subscription to expire. 

 My subscription ended and the most expensive package was taken from my card without even asking for renewal approval! I didn't have the means to pay this right now, I couldn't use my student discount. They took my house rent from my account without even letting me know! I want a refund!! 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 15, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 15, 2024

    contact adobe support to rectify this.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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