My paid subscription has been blocked with window.”Start your free trial of photoshop “

Forum|Forum|23 days ago
May 12, 2026
3 replies
24 views

I’m a long time subscriber to Creative Cloud. Now I can’t access any apps. Every time I open, say, Photoshop CC, it is blocked with a screen that is asking me to start a free trail.

ShivangiGupta

Community Manager

Hi @Rustart,

We appreciate you reaching out.

I looked into your account details however I could not find any trial or active subscription associated with this email address.

Could you check if you are signed in with the correct email address?

^Shivangi

RustartAuthor

Participant

Thank you for checking my account Shivangi. Yes, my account is associated with this email, <Removed by Moderator>. I’ve had the same email for years. My problems began some weeks ago when I was asked to log in to my account, which I did. All of a sudden, my preferred language, English, had switched to Russian. I was able to switch my language back to English. From then on I get the “buy or start a free account” window. When I check my Adobe Creative Cloud account, all my apps are there, butI the “buy, free trail message blocks them all . I can access all my images in Bridge, but I’m blocked from all other apps.

i would be grateful for any suggestions.

thanks

Jeff_A_Wright

Community Manager

Thanks for the update, @Rustart.

Please be careful when posting in a public discussion forum. I edited your response to remove your personal information.

I can confirm that there are no records of a subscription or any transactions under the email address you are using to post to this public discussion thread.

Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html for information on how to locate the account with the active subscription.

If your subscription was previously provided by an organization, @Rustart then it will not be visible at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html and you will need to contact whoever you are paying for access to our services to regain access.