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Participant
August 30, 2026
Question

My password is not accepted when I cancel my subscription

  • August 30, 2026
  • 4 replies
  • 10 views

I tried cancelling and it would not accept my password. When I tried to apply for a new password it would not function by letting me click on it.

    4 replies

    Participant
    August 30, 2026

    you did not answer my question

    Participant
    August 30, 2026

    I am getting frustrated. This should not be this difficult.

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 31, 2026

    Thank you for posting, ​@gifted_forcec0d0.

     

    I understand how frustrating it is when you're trying to manage your subscription, and the account won't accept your password. I also want to acknowledge the suggestion from ​@kglad, as browser-related issues can sometimes interfere with account management.

     

    Based on the information available, I can confirm that your account has both an Adobe Acrobat Pro monthly subscription and an Adobe Acrobat AI Assistant Plus monthly subscription that started today.

     

    If you're unable to cancel because your password is not being accepted, I recommend first trying the password reset process and ensuring you're signed in with the correct Adobe ID:

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

     

    Once you're signed in successfully, you can manage or cancel your subscriptions from your Adobe Account:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If the account page continues to reject your password, you may also want to try the browser workaround suggested by ​@kglad, such as using an updated browser on a mobile device.

     

    Please let us know if you're able to regain access to the account, ​@gifted_forcec0d0.