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Participant
April 4, 2023
Question

My payment method is not accepted [Egypt]

  • April 4, 2023
  • 1 reply
  • 623 views

Hello!

 

I am unable to subscrube for Adobe's products because my payment is not being accepted by Adobe.

 

There is only one method to pay in my country (Egypt) and it is through credit or debit card.

I tried more than 5 imes now, using different cards with even different Banks but every time I get the same error:

 

"Incorrect billing info" while it's all correct..what shoud i do?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
April 5, 2023

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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