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Participant
October 7, 2026
Question

My payment was deducted twice and they want me to pay again.Lightroom

Hi, my payment was deducted twice and they want me to pay again. Its Lightroom. I sent money here twice why??

Please I have only one Lightroom.

Thanks

my email address is <>

    3 replies

    ShivangiGupta
    Community Manager
    Community Manager
    October 7, 2026

    Hi ​@Energetic_member8fbb,

    We appreciate you reaching out.

    I reviewed your account info and I can confirm that you have an active subscription to Adobe Lightroom since more than month. However, I could not locate two transactions for the same plan in the same billing month.

    I’d also recommend using Adobe’s charge finder tool to identify the unknown change associated with your payment method.

    Let us know what you find.

     

    ^Shivangi

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    ^Shivangi
    Participant
    October 7, 2026

    money what I sent

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    kglad
    Community Expert
    Community Expert
    October 7, 2026

    start here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account(s).  then check them ( https://account.adobe.com ) to see if the subscriptions correspond to your charges.

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