My payment was deducted twice and they want me to pay again.Lightroom

3 replies
28 views
Translate

Hi, my payment was deducted twice and they want me to pay again. Its Lightroom. I sent money here twice why??

Please I have only one Lightroom.

Thanks

my email address is <>

ShivangiGuptaCorrect answer

Community Manager

Hi @Energetic_member8fbb,

We appreciate you reaching out.

I reviewed your account info and I can confirm that you have an active subscription to Adobe Lightroom since more than month. However, I could not locate two transactions for the same plan in the same billing month.

I’d also recommend using Adobe’s charge finder tool to identify the unknown change associated with your payment method.

Let us know what you find.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Energetic_member8fbb,

We appreciate you reaching out.

I reviewed your account info and I can confirm that you have an active subscription to Adobe Lightroom since more than month. However, I could not locate two transactions for the same plan in the same billing month.

I’d also recommend using Adobe’s charge finder tool to identify the unknown change associated with your payment method.

Let us know what you find.

^Shivangi

Translate

^Shivangi

E

Energetic_member8fbbAuthor

Participant

money what I sent

Translate

kglad

Community Expert

start here https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account(s). then check them ( https://account.adobe.com ) to see if the subscriptions correspond to your charges.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.