My payment was successful but I can't manage my plan

Question

@Jeff_A_Wright  Hi,I'm having the same problem.A few days ago, I purchased an Adobe Creative Cloud subscription directly from the Adobe website using my Adobe ID: <Removed by Moderator>. The payment was successful, but my subscription never appeared in my account.Here are the issues I'm experiencing:I never received an order confirmation email or receipt from Adobe.My Adobe account always shows "Unable to load package. Please try again."Creative Cloud Desktop doesn't show my active subscription.The Adobe virtual assistant is also unavailable, so I can't contact support via chat.I've tried logging out and logging back in, using different browsers, incognito mode, clearing the browser cache, restarting the computer, and disabling ExpressVPN, but none of these steps solved the problem. Do you have any suggestions?Thank you for your help.

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Ngan+Trann.

I'm sorry for any trouble you're having with your new individual subscription. The errors you are encountering when managing your plan and contacting us may be intentional if you are using a device or network managed by your school. Most schools block access to individual accounts to reduce resource usage, especially if they offer their own plan, Ngan+Trann.

I understand how frustrating this situation can be. Please see https://adobe.ly/3R4jwin for common troubleshooting steps you can take to allow the computer to contact us, Ngan+Trann. These solutions will only be successful if you manage the device and network you are using.

If an organization manages the network or device you are using, Ngan+Trann, please get in touch with them for assistance in reaching us and accessing our services.

Please update this public discussion thread if you have any additional questions, Ngan+Trann. ^JW

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