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aarizshariff
Participant
Jul 24, 2026 9:51 PM UTC
Answered

My payment went through, but my subscription isn't activated NEED HELP

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

    kglad
    kgladCorrect answer
    Community Expert
    Jul 25, 2026 1:00 PM UTC

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.

     

    then check https://account.adobe.com for the account being billed.

     

    what’s that account show?

    View reply

    7 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jul 25, 2026 12:46 AM UTC

    Are you using the correct email address to check your account?

     

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    aarizshariffAuthor
    Participant
    Jul 25, 2026 4:42 AM UTC

    Yes

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jul 25, 2026 12:44 AM UTC

    Did you purchase directly from Adobe?

    Translate
    aarizshariffAuthor
    Participant
    Jul 25, 2026 4:43 AM UTC

    Yes I did

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 25, 2026 1:00 PM UTC

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account.

     

    then check https://account.adobe.com for the account being billed.

     

    what’s that account show?

    Translate
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