My Photoshop subscription payment failed

Question

My Photoshop subscription payment failed because my TrueMoney Wallet didn't have enough balance. I have already added enough money. I tried to update the payment method with the same TrueMoney Wallet, but Adobe still shows a payment failure. I need help retrying the outstanding payment of THB 350.96. How can I fix it?

kglad · Accepted Answer

​@ARTelier studiothen contact adobe support athttps://www.adobe.com/about-adobe/contact.htmlusing the chat field at the lower right to reach an agent.

Jeff_A_Wright · Answer

Thank you for posting, ​@ARTelier studioI apologize for any difficulties you have encountered in managing your different subscriptions.Your Illustrator subscription is active, but your Photoshop plan is past due because the payment could not be processed.Since you've already added funds to your TrueMoney Wallet, you should be able to resolve this yourself by updating or retrying the payment for the Photoshop subscription through your Adobe account. Adobe provides instructions here:Retry a failed or missed paymentYou can also manage your subscriptions and payment methods from your Adobe account:https://account.adobe.com/plansOnce the payment is successfully processed, access to the Photoshop subscription should be restored.Please update this public discussion thread if you have any additional questions, ​@ARTelier studio.

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