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Participant
October 22, 2024
Question

My plan doesn't appear in my account?

  • October 22, 2024
  • 4 replies
  • 257 views

I signed up for the Photography Plan, £9.98 per month (UK). I downloaded lightroom classic a couple of months ago and logged in today to download PS. My account says that I don't have any paid plans or any registered devices? I can confirm that I have Lightroom Classic on this laptop and that my payments are leaving my account. 

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4 replies

gary_4272Author
Participant
October 22, 2024

Thank you to Kglad, problem is now fixed and I've downloaded PS. 

kglad
Community Expert
Community Expert
October 22, 2024

excellent! and thanks for the update.

kglad
Community Expert
Community Expert
October 22, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
October 22, 2024

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

gary_4272Author
Participant
October 22, 2024

I signed up for the Photography Plan, £9.98 per month (UK). I downloaded lightroom classic a couple of months ago and logged in today to download PS. My account says that I don't have any paid plans or any registered devices? I can confirm that I have Lightroom Classic on this laptop and that my payments are leaving my account. 

kglad
Community Expert
Community Expert
October 22, 2024

please don't post duplicate messages.

gary_4272Author
Participant
October 22, 2024

Duplicate posted in error after my first attempt to post appeared to have failed.