My request to change my plan is unable to be processed

Thank you for posting to this public discussion forum, ​@markg6224988.

I apologize for any problems you have encountered managing your new plan or reaching us.

Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. I don't see any records of previous attempts to reach us. If an organization manages the device or network you are using, your inability to reach us or manage your account could be by design.

You can use a smartphone or tablet to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you don't have an unmanaged device or another computer available to you.

Please update this discussion thread if you have any additional questions, ​@markg6224988.

​@markg6224988 

try using a mobile phone's updated non-opera browser with wifi disabled to change your plan