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Participant
June 6, 2023
Question

My Return

  • June 6, 2023
  • 1 reply
  • 162 views

Money was taken from my account two times. This is not right. I never used the app

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    June 6, 2023

    When you buy a subscription Adobe has no way to know if you use the program(s) or not

     

    You have 14 days to cancel... after that your subscription is active

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Jeffrey_A_Wright
    Legend
    June 6, 2023

    Tarsha, which Adobe software or service are you attempting to return? I don't show any activity under the account you used to post to this public discussion forum.