My school is deleting the account i used to activate an annual subscription that is paid monthly, my subscription is still not done so what happens after it gets deleted?

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I recently graduated so my school will delete the student account that we use. Before i graduated though i bought an annual adobe subscription using the student account, right now im getting billed monthly but i dont know if i should continue to pay if in the next few days my account will get deleted. Has anyone had the same problem? What will happen after?

kanikas28368183Correct answer

Community Manager

Hi keidis_9746,

I see you have an account under the same ID as with the community. There is no active subscription under this ID. Are you using a different ID for school? Kindly message us from that ID so that we can help answer your questions.

Thanks
^KS

kanikas28368183

Correct answer

Community Manager

Hi keidis_9746,

I see you have an account under the same ID as with the community. There is no active subscription under this ID. Are you using a different ID for school? Kindly message us from that ID so that we can help answer your questions.

Thanks
^KS

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K

keidis_9746Author

Participant

Hi! Unfortunately i got logged off by the school and have no way of accessing the account except for the creative cloud app. Is there anyway i can reach out to you guys using the creative cloud app? since my account is still there active there somehow. Thank you!

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