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M-Tron
M-Tron
Participant
March 31, 2026
Answered

My School is not listed

  • March 31, 2026
  • 1 reply
  • 24 views

Hello, the school where I teach is not displayed. I can't choose these. That's why I've already contacted the support, but the bot can't help me or tell me when there are office hours for real people, who said my school will certainly be added later. But it did not - now you have charged me the full price, although I am entitled to a discount for the teacher.

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Guten Tag, die Schule an der ich unterrichte wird nicht angezeigt. Ich kann diese nicht auswählen. Ich habe deshalb den Support schon kontaktiert, jedoch kann mir den Bot nicht helfen und auch nicht sagen wann Sprechzeiten für reale Memschen sidn, dieser meinte das meine Schule bestimmt noch später hinzugefügt wird. Das wurde sie aber nicht - jetzt habt ihr mir den vollen Preis abgebucht obwohl ich berechtigt für den Lehrenden Rabatt bin.

Correct answer Jeff_A_Wright

Thanks for posting to this public discussion forum, ​@M-Tron. You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html to verify your eligibility status.

 

If you encounter problems with the submission form itself, then you will want to contact SheerID if it is unresolved by using a different web browser or device to complete the submission.

1 reply

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
March 31, 2026

Thanks for posting to this public discussion forum, ​@M-Tron. You can use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html to verify your eligibility status.

 

If you encounter problems with the submission form itself, then you will want to contact SheerID if it is unresolved by using a different web browser or device to complete the submission.

M-Tron
M-TronAuthor
Participant
March 31, 2026

I can't fulfill step 

3. Select your role (student or teacher) on the SheerID verification page. 

 

Because my school is not listed anymore as stated above. After 8 years it's not listed anymore - I mean why? Other schools in the City Jever are...

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
March 31, 2026

I appreciate the update, @M-Tron, but that is a question you will want to ask SheerID, as they are the educational verification service that Adobe uses in Germany.

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