My Son has just had his Student account auto renewed. I didn't even know it was still active. He's not a student anynmore.

Question

I’m currenlty logged in on my Son’s account. I have my own Subscription, And my Son had a student subscription. He’s no longer a student and does not require Creative cloud any more. I only noticed when I got charged yesterday for his subscription. I’ve been in and turned off autorenewal so it will not happen again. However I have a student account that has a year to run. And no students in the house.

How can I get this fee refunded?

Jeff_A_Wright · Answer

Thanks for posting to this public discussion forum, Tomkc.

I am sorry for any problems you have encountered managing the subscription and commitment that your son started using your payment information. Are you able to contact us on your son's account to request cancellation and a refund?

If not, then you will need to contact us directly by clicking on https://adobe.ly/41TGaMo to speak with a member of our team. Please be prepared with information about the payment method that was utilized, and any information your son would have used to set up the account while contacting us from this account, Tomkc.

I do see an active plan under the account that you used to post to this public discussion thread, Tomkc. If you are already logged in to your son's account, then click on https://adobe.ly/41TGaMo to speak with a team member. I don't see any records of any attempts to reach us, so please use a different device if you are unable to contact anyone.

Please update this public discussion thread if you have any additional questions, Tomkc. ^JW

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