Participant

Question

My student account is showing up as a personal account instead of a school account

Forum|Forum|1 year ago
September 2, 2024
3 replies
1170 views

I am signing into a new macbook with my student adobe account and it automatically has recognized it as a personal account and not a business/school account. I cannot access any apps. How do I change it back to a student account? I already tried logging out but it doesnt give me any option to change it to a business/school account

Community Expert

Community Expert

if signing out and then back in to the cc desktop app fails, there's probably stored license info on that computer that you'll need to remove.

Community Expert

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum

Scroll down here to see a list of the forums:
https://community.adobe.com/

Community Expert

Community Expert

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

kasey_4734Author

Participant

I tried both of these and neither worked.

Community Expert

Community Expert

did you sign-out and then back in?