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August 18, 2026
Answered

My subscription has renewed and will cost nearly Double!! This is really unacceptable. Can we find a better solution?

  • August 18, 2026
  • 5 replies
  • 36 views

My husband and I use Abode with 2 email accounts.

Why has the price doubled?

    Correct answer Jeff_A_Wright

    Thank you for your post, ​@melinda35149237fc9r.

     

    I understand why this increase would be frustrating, especially when it comes as part of a renewal.

     

    I reviewed the available account information and can confirm that you have a Creative Cloud Pro subscription that began in August 2025. Customers in Germany may be affected by recent Creative Cloud plan and pricing changes announced by Adobe. For more information about those changes, please see:

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-types-and-eligibility/changes-to-individual-plan.html

     

    I also noticed that the subscription is currently past due. If you would like to continue using our services, you'll need to resolve the billing issue associated with the renewal.

    This document explains how to retry a failed or missed payment and restore access to your subscription:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

     

    We appreciate your usage of Creative Cloud and its services, ​@melinda35149237fc9r, and hope that you will find the updated offering meets your needs in 2026 and beyond.

     

    Please update this public discussion thread if you have any additional questions, ​@melinda35149237fc9r.

    5 replies

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 18, 2026

    An Adobe subscription is only registered to one email address. If you are using two emails, that would indicate two subscriptions (unless using a Teams account, which is more expensive anyway).

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 18, 2026

    Thank you for your post, ​@melinda35149237fc9r.

     

    I understand why this increase would be frustrating, especially when it comes as part of a renewal.

     

    I reviewed the available account information and can confirm that you have a Creative Cloud Pro subscription that began in August 2025. Customers in Germany may be affected by recent Creative Cloud plan and pricing changes announced by Adobe. For more information about those changes, please see:

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-types-and-eligibility/changes-to-individual-plan.html

     

    I also noticed that the subscription is currently past due. If you would like to continue using our services, you'll need to resolve the billing issue associated with the renewal.

    This document explains how to retry a failed or missed payment and restore access to your subscription:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

     

    We appreciate your usage of Creative Cloud and its services, ​@melinda35149237fc9r, and hope that you will find the updated offering meets your needs in 2026 and beyond.

     

    Please update this public discussion thread if you have any additional questions, ​@melinda35149237fc9r.

    John T Smith
    Community Expert
    Community Expert
    August 18, 2026

    Did you start with a promotional price and now you are paying full price?

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 18, 2026

    As John stated, probably a promo price or an education/non-profit price. Promos default to regular pricing when renewing (it’s in the original agreement). Education/non-profit needs to be renewed each year with proof.

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    kglad
    Community Expert
    Community Expert
    August 18, 2026

    you have two different subscriptions and each doubled in cost?