My subscription plan is not working

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I bought Lightroom monthly subscription on my AppStore. At AppStore it is written as “active” but in reality my Lightroom app says that I don’t have any subscription plans purchased. I don’t understand the issue. What should I do as a next step

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Precious_amazement8451Author

Participant

I have problem in both devices. I had subscription last year for one month, was using it on both mobile and PC. Workd perfectly. Now i reopen subscription And on Appstore it says active. But neither of my devices its not active

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Rob_Cullen

Community Expert

It is likely you have a mobile-only subscription. Lightroom-Desktop (on a PC or Mac) requires a Desktop Lightroom Plan. Purchasing through the iOS app store only grants a subscription to the mobile devices. Purchasing a Lightroom Plan via the Mac App Store or the Adobe.com site will give you access to both the Desktop and Mobile devices.

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Regards. My System: Windows-11, Lightroom-Classic 15.6, Photoshop 27.8, ACR 18.7, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

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