My subscription renewed at a higher rate automatically

Question

I had a reduced rate for my subscription and it just renewed at a higher rate.  I have cancelled the account and would like a refund as this is an education account and I cannot afford the higher rate.  How can I get this done??

Jeff_A_Wright · Accepted Answer

Thanks for posting to this public discussion forum, @georgiegin.

I appreciate your use of our services, and I apologize for any confusion. You will need to complete the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html to maintain your discounted rate.

I recommend checking with the educational institution you are attending to see if they offer their own subscription. Organizations that offer their own Creative Cloud subscription often offer greater discounts and increased compatibility for students and other members of the organization.

kglad · Answer

​@georgieginrefunds are automatic, if you qualify. unfortunately, there’s no grace period for renewals. ie, you don’tqualify for a refund.for info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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