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Rahul5DEE
Participant
September 29, 2020
Question

My subscription started without my concent.

  • September 29, 2020
  • 2 replies
  • 240 views

I am 65 years SENIOR CITIZEN TAKING BABY STEPS TO LEARN THE SO AS I WAS SURFFINFMG, ADOBE ADD POP UP CSNE IN. I TOUCHED BY MISTAK THE SUBSCRIBE BUTTON . RS. 820 WAS DEDUCTED AND CHARGED TO MY CREDIT CARD. TO MY SURPRISE THIS MONTH 2DSYS BACK RS 820/- WERE CHARGED TO MY CREDIT CARD WITHOUT MY KNOELEDGE. I AM ENABKE TO UNDERSTAND THE WHOLE PROCESS. I WANT TO STOP THIS AND REFUND WHAT EVER YOU HV COLLECTED. KINDLY HELP TO GET REFUND....PLEASE.

 

 

 

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 29, 2020

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 29, 2020

Rahul5DEE, I am sorry that you were unaware that you would be charged if you did not cancel the trial.  However you are currently posting in a public discussion forum.  

 

You can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel your membership. If you need any assistance with the process then please begin a secure chat session at https://helpx.adobe.com/contact.html.

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