Skip to main content
A
AnanyaA
Participant
November 3, 2024
Answered

My subscription was cancelled without requesting a cancellation

  • November 3, 2024
  • 1 reply
  • 247 views

I have renewed my Creative Cloud plan which includes all the apps on 3 June 2024. On 27th October, I recieved a mail from Adobe stating thet my subscription was cancelled whereas I have requested no such cancellation. I would like to talk to a customer service representative to further gain clarity on the situation since I have already paid the annual fee amount and I wish to reactivate the plan without having to pay any additional amount. I have attached a screenshot of the mail I have recieved.

 

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
November 3, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices