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Erin5CEB
Participant
November 19, 2020
Answered

Mystery Charge on Credit Card

  • November 19, 2020
  • 3 replies
  • 17087 views

There is a $31.49 charge on my credit card, but I don't remember purchasing any Adobe products and my account page does not list me as having any regular payments. I would like to not incur this charge. Please help.

This topic has been closed for replies.
Correct answer Nancy OShea

If you're certain nobody in your household ordered a Creative Cloud product or service, contact your bank immediately.  Your card may have been compromised without your knowledge.  Adobe cannot help you because they are victims, too.  The bank will ask you to sign some legal papers to file a fraud complaint before cancelling your current card and sending you a new one.

 

3 replies

Just Shoot Me
Just Shoot Me
Legend
November 21, 2020

As Above! 

 

If "YOU" did not subscribe to or for a one time fee buy any Adobe product and no one else in your household uses your credit card then you need to take this up with your bank and or credit card company.

 

Someone has stolen your CC number and used it to subscribe to something from Adobe. This is not an Adobe problem. This is a problem with your CC number being used without your knowledge or authorization.

 

Best of luck to you.

S
stellaw49146749
Participant
June 21, 2021

Actually it may well be an adobe problem- I am a longtime subscriber to creative cloud and in January, for reasons unknown, Adobe began billing me for a 2nd account.  It took me a couple months to notice it but when i called,they found the problem and rectified it immediately.  They refunded every cent of the second account without a fight, which leads me to believe I'm not the only one this happemed to.    

 

My case is different than the OP's but it shows that Adobe does make 'mistakes'.   Its nice that the didnt try to screw me, after they tried scrtew me, though.  

 

chris watts

 

cw

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    November 21, 2020

    If you're certain nobody in your household ordered a Creative Cloud product or service, contact your bank immediately.  Your card may have been compromised without your knowledge.  Adobe cannot help you because they are victims, too.  The bank will ask you to sign some legal papers to file a fraud complaint before cancelling your current card and sending you a new one.

     

    Nancy O'Shea— Product User & Community Expert
      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      November 19, 2020

      Hello @Erin5CEB,
      Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
      Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html
      Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
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