Participant

Answered

Mystery Credit card charge

Forum|Forum|1 year ago
January 10, 2025
5 replies
561 views

Adobe is running a. scam and charging my credit card but I have no access to any subscription for adobe products.

how do I get this stopped?

Correct answer kglad

check here first, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

and if the charges are still unrecognizable, contact your credit card provider and report fraud.

A

Alluring_day5CD8

Participant

They did it to me as well.
I signed up for their week free trial and canceled it after 3 days. Two days later a charge was on my card. Spread the word.

kglad

Community Expert

@Alluring_day5CD8

do you have the cancellation confirmation email?

did check your account, https://account.adobe.com to confirm the cancellation was successful?

Shivangi_Gupta

Community Manager

Hi @Alluring_day5CD8 ,

We appreciate you reaching out. I could not find any active or trial subscription history associated with your Adobe account. Did you subscribe using a different email address? If yes, please share it with me though direct message. I'll look into the details.
^Shivangi

Nancy OShea

Community Expert

Maybe you ordered an app from Google Play, Apple iStore, or Amazon. You'll need to contact the appropriate vendor about that.

Or possibly, you or a family member have another plan under a different email and password.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

M

mylogsman

Participant

It happened to me once that after a while the money was returned to my account.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Correct answer

Community Expert

check here first, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

and if the charges are still unrecognizable, contact your credit card provider and report fraud.

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