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Veronica37893763bjru
Participant
June 7, 2024
Answered

Nadie da atención directa a clientes

  • June 7, 2024
  • 3 replies
  • 291 views

Alguien a podido hablar con alaguien de estra empresa??? Por error cancelé una cuenta, y me hicieron el cargo de cancelación de todo el año, los he buscado por que quiero activar mi cuenta usando ese dinero que ya me cargaron, y lo unico que hicieron fue formtear mi cuenta para que pueda volver a contratar. 

Solicité una llamada telefonica y me colgaron por que nadie hablaba español, y la única comunicación que me dan es un chat box con respuestas automaticas y donde nunca hay un agenete real disponible.

 

Acano de perder mi trabajo y lo que menos necesito es que una empresa como esta, me haga cargos sin darme el servicio.

    This topic has been closed for replies.
    Correct answer kglad

    you can't be charged for the whole year.  at worst, if you violate your contract, you would pay for a max of 6 months.

     

    so, if you're going to plead your case to adobe, be honest.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    3 replies

    A
    abigailb69804422
    Participant
    July 22, 2024

    A mí me pasó exactamente lo mismo, avísame si encuentras solución, igual te aviso si yo puedo hacer algo

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 23, 2024

    @abigailb69804422 

     

    as explained, contact adobe support.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 7, 2024

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 7, 2024

    you can't be charged for the whole year.  at worst, if you violate your contract, you would pay for a max of 6 months.

     

    so, if you're going to plead your case to adobe, be honest.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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