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Participant
November 2, 2024
Answered

Nao aceita nenhum cartao

  • November 2, 2024
  • 3 replies
  • 770 views

Toda vez que tento adicionar o cartao de credito da essa mesagem de erro abaixo.

nao e problema no cartao pois ja usei de 3 bancos diferentes.

 

Uma transação pode falhar por vários motivos. Verifique novamente e certifique-se de que suas informações de pagamento foram inseridas corretamente. Se o problema persistir, pode ser necessário usar uma forma de pagamento diferente ou entrar em contato com seu banco.

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Correct answer kglad

if you can't fix the problem, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

3 replies

kglad
Community Expert
Community Expert
December 8, 2024

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 2, 2024

if you can't fix the problem, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.