NÃO CONSEGUI CANCELAR NO PERIODO DE TESTE

Forum|Forum|5 months ago
August 6, 2025
1 reply
133 views

Não consegui fazer o cancelamento no período de teste e agora estou sendo cobrada. Quero cancelamento do plano e da cobrança!!!

Billing

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeffrey_A_Wright

Community Manager

Nathalia, thanks for posting about managing your subscription to this public discussion forum. I am showing that your method of payment was declined. Please follow the steps listed at https://adobe.ly/3J3YHPV to update the account with a valid payment method. Once the account is in good standing, you can then complete the self-cancel process as discussed in https://adobe.ly/3HlyDz2.

Please correct your account and cancel the subscription soon, Nathalia, if you wish to receive a refund. For more information on your commitment to Adobe, see https://adobe.ly/45CS93n. ^JW

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