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william_lopes
Participant
April 9, 2025
Answered

Não consigo renovar minha assinatura

  • April 9, 2025
  • 2 replies
  • 232 views

Sempre faturaram minha assinatura no dia 8 de cada mês. Esse mês de abril não renovaram, eu não consigo acessar meus apps, porquê pedem pra eu assinar outros serviços sendo que já assino o Creative Cloud todos os Apps. 

 

Quando tento Cancelar o plano diz que eu já paguei pelos dias sendo que nem no meu cartão foi cobrado.

Gostaria de entender o que está acontecendo, pois preciso trabalhar e dependo de algumas ferramentas. 
PRECISO PAGAR MINHA ASSINATURA, MAS NÃO CONSIGO! Que loucura.

 

    Correct answer Jeffrey_A_Wright

    William, I am sorry you cannot access the services you are paying for monthly. I can confirm your subscription is active. Please see https://adobe.ly/3RJz4oo for several common solutions to allow the computer to see the active plan. ^JW

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 9, 2025

    follow the @Jeffrey_A_Wright @recommendations.  only if they all fail should you proceed to:

     

     

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    April 9, 2025

    William, I am sorry you cannot access the services you are paying for monthly. I can confirm your subscription is active. Please see https://adobe.ly/3RJz4oo for several common solutions to allow the computer to see the active plan. ^JW

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