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Question

Não consigo usar a versão premium

Forum|Forum|3 years ago
March 24, 2023
1 reply
138 views

Fiz a compra do app mas não consigo usar a versão paga.

Aparece para usar a versão grátis por 14 dias (visto que já usei) e logo em seguida aparece que já sou contratante do app.

Já olhei na Playstore e o pagamento está certo.

Como proceder?????

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Community Expert

Community Expert

you should probably contact the playstore because you appear to be having a problem with a mobile app.

if this were an adobe cc app, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html