Não foi possivel carregar os dados

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

start here (making sure you sign into adobe.com using the same adobe id/email you used to purchase your subscription. note: you may need to sign out first to ensure you're using the correct adobe id) - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

do you see your subscription now?