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claudio_rosario_3677
Participant
September 8, 2024
Question

Não recebi meu reembolso

  • September 8, 2024
  • 2 replies
  • 205 views
  • Olá , tudo bem.
    Preciso de ajuda.
    Cancelei minha assinatura da Adobe acrobat pró logo após o vencimento do teste gratuito e a cobrança consequentemente . 
    Logo após o cancelamento com sucesso no dia 28 de agosto de 2024 o suporte me garantiu o pagamento do estorno do cancelamento em até 7 dias.
    Até hoje dia 07 de Setembro ainda não recebi o meu pagamento do estorno em minha conta.
    Admiro muito o trabalho e a grandeza de vcs com a Adobe ,e venho pedir encarecidamente que  etornem meu pagamento que me é de direito , pois necessito dele pra outros fins de meus orçamentos mensais da casa .
    Peço que me ajudem por favor e desde já agradeço.
    Claudio.
    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 8, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 8, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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