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Participant
September 21, 2022
Question

não tenho nenhuma assinatura nem fiz, não comprei nada e a ppro*adobe me cobrou 124,00

  • September 21, 2022
  • 2 replies
  • 177 views

não tenho nenhuma assinatura nem fiz, não comprei nada e a ppro*adobe me cobrou 124,00, o banco bloqueou meu cartão mas não abriu a contestação, diz que o adobe deve estornar, tento contato e nada, nem ligação nem chat

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2 replies

John T Smith
Community Expert
Community Expert
September 22, 2022

Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

If you don't have a subscription call the fraud number for your credit card

Jeffrey_A_Wright
Community Manager
Community Manager
September 21, 2022

Poliana, I am sorry, but there are no active memberships under the e-mail address you used to post to this public discussion forum.  Make sure you are logging in under the account you are trying to cancel when completing the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

 

If you need help, please get in touch with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen and if the chat window fails to open, you will need to use a different device to contact us.