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DeivissGood
DeivissGood
Participant
January 30, 2018
Answered

Necesito Cancelar suscripción anual

  • January 30, 2018
  • 10 replies
  • 8111 views

Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??

alguien puede ayudarme ha salirme de esto?

además que no tengo dinero para pagar

gracias

saludos

    This topic has been closed for replies.
    Correct answer ScottVal
    Hi Felipe, have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html If that doesn’t work, can you If you still need help with cancelation. Please contact our chat support here who can help you with this. Contact Customer Care

    Regards

    Scott

    10 replies

    M
    Meriliza29619795abkg
    Participant
    April 27, 2023

    quiero cancelar la supcriccion y no hay manera 

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    April 27, 2023

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community which has a billing issue. Hence, the subscription cannot be cancelled until the issue is resolved.

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    E
    ed_0837
    Participant
    October 5, 2024

    me cobran una multa de aprox 4 meses por salirme ...    se pasan es "too much", hasta para un crédito en la banca el tope es 1 o 2 cuotas ....

    J
    Javier28061539eeb4
    Participant
    January 23, 2023

    Hola,

    A mi me pasa lo mismo. Nadie responde y es imposible cancelar la suscripcion!!

     

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    January 23, 2023

    Hi there, 

     

    We're sorry for the experience. Please see this article to understand how you can cancel the subscription:

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html. 

     

    Hope this helps! 

     

    Regards 

    Kanika 

     

    S
    Silvia25166737u16g
    Participant
    July 8, 2022

    Inicia sesion en tu cuenta de Adobe, ingresa en "Administrar cuenta", sigue el link  "contactar con asistencia tecnica" se abre un chat y una persona te pregunta que ayuda necesitas, le dices que quieres cancelar la suscripcion, le explicas los motivos y te dan la cancelacion. No se de que pais eres, pero en Argentina, el horario de atencion creo que es hasta las 15hs. Yo lo hice asi, espero que tambien puedas hacerlo, suerte

     

     

    A
    Aisha24570677k5se
    Participant
    May 23, 2022

    Uhhh, me está pasando lo mismo. ¿cómo pudiste solucionar?

    M
    marielac46215257
    Participant
    November 23, 2019

    me pasa lo mismo hace meses estafa total, el lunes llamo a la tarjeta y desconozco el cargo

     

    J
    jose4sm
    Participant
    June 2, 2018

    Finalmente lo que hay que hacer es contactarse por chat con adobe.com ya que Adobe Latinoamérica no da la opción. Hay que pedir dar de baja y el operario se encarga de hacerla y te llegan los correos de confirmación. Adobe Latinoamérica no tiene la opción de dar de baja con un click y la comunicación debe ser solo en horarios de oficina y Adobe EEUU tiene contacto las 24hrs. Saludos y exito, las nuevas opciones no Adobe de trabajo están siendo cada vez mejor y accesibles.

    ruans59164605
    ruans59164605
    Participant
    July 19, 2018

    Hola, como lo has echo para cancelar? donde esta el apartado CHAT para solicitar la cancelacion?

    Es ridculo lo que hacen los de ADOBE... menuda verguenza.
    Gracias

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 19, 2018

    Go to adobe.com. Sign into your account. You will see a « Contact us » (Contacto) button. From there you will be guided until the chat or phone support. Best is chat here, because that’s 24/24 and 7/7.

    You can normally cancel your subscription by using the « manage account » (Administrar cuenta).

    ABAMBO | Hard- and Software Engineer | Photographer
    F
    felipem18223036
    Participant
    June 2, 2018

    I have the same problem with a suscription to Adobe Pro.How Can I unsuscript considering that is month to month? There are not option.

    ScottVal
    Community Manager
    ScottValCommunity ManagerCorrect answer
    Community Manager
    June 12, 2018
    Hi Felipe, have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html If that doesn’t work, can you If you still need help with cancelation. Please contact our chat support here who can help you with this. Contact Customer Care

    Regards

    Scott

    I
    iancf7
    Participant
    October 25, 2018

    POR FAVOR NECESITO URGENTE CANCELAR MI SUSCRIPCIÓN A ADOBE ACROBAT DC!!! SIGO TODOS LOS PASOS Y SIEMPRE TE REDIRIGE A LAS MISMAS PÁGINAS. ESTO PARECE FRAUDULENTO. NECESITO LA CANCELACIÓN DE MI SUSCRIPCIÓN URGENTE!!! MI USUARIO ES

    [personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]
    [This is a public forum, not Adobe support, please do not post personal information]

    P
    pamelc95808863
    Participant
    February 2, 2018

    yo igual! llevo días y lo mismo!!!

      DeivissGood
      DeivissGoodAuthor
      Participant
      January 30, 2018

      Siempre envían esta misma respuesta, y me envían a la misma página, un bucle,...NO sirve la respuesta que me dan NO sirve, y lo pongo en un foro publico para que la gente se entere

      saludos

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      January 30, 2018

      Hi David,

      I see you have an active Creative Cloud subscription under the same ID as with forums. The subscription you ave can only be cancelled by our support team. Please use the link shared above to contact support.

      Feel free to update the thread for more questions.

      Thanks

      Kanika

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 30, 2018

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
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      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      .
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      or
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