NECESITO CANCELAR URGENTEMENTE LA SUSCRIPCION

Forum|Forum|8 years ago
September 1, 2017
7 replies
3177 views

Necesito cancelar mi suscripción y no existe el link de cancelar suscripcion que ponen en sus instructivos y el link de pongase en contacto me lleva a esa misma pagina. NECESITO CANCELAR URGENTEMENTE LA SUSCRIPCION Y QUE ALGUIEN SE CONTACTE CONMIGO PARA HACER EFECTIVA LA CANCELACION

Creative Cloud

Correct answer kglad

@ivan_humberto_3048

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I

ivan_humberto_3048

Participant

Necesito cancelar la suscripcipon urgente, me están descontando mensualmente y necesito cancelar, no me aparece en la pagina la opción de cancela la suscripción.

kglad

Correct answer

Community Expert

@ivan_humberto_3048

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

M

miren269862550pc9

Participant

Hola, quiero dar dd baja esta suscripción.
viy a cancelar los pagos

saludo .

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

T

Tahnee24749797s9z2

Participant

Estoy con el mismo problema. Es una estafa pura, te lo ponen imposible para cancelar. Me apunté para un trial de 7 días, me di de baja despuès de dos, y ahí estoy sin poder parar la suscripción que no hice! Cómo bien dices, lo que ponen en el video no funciona! Es imposible de contactar con alguien de Adobe.

M

majiloz24754885iytj

Participant

DESEO HACER LA CANCELACIÓN DE MI PLAN ADOBE COMO LE PUEDO HACER. GRACIAS

Nancy OShea

Community Expert

@Tahnee24749797s9z2 and @majiloz24754885iytj,

Use a modern desktop browser that accepts cookies and does not have script blockers. Log-in to your account below. Make sure your payment details are current.

https://account.adobe.com

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you still need helps, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

G

Gilberto5CE9

Participant

En la página no existe ningún link para cancelar la suscripción y siguen haciendo los descuentos sin usar la aplicación necesito un número o que alguien se comunique conmigo para cancelar

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730